Refund Ticket Information
WHAT ARE THE STEPS TO INITIATE THE REFUND PROCESS?
- Click this link.
When proceeding with your refund request, you may need to click “Confirm my tickets with Eventbrite.” If you're already logged in to Eventbrite, you can click “See my options” to move to the next step. Either will work.
Once on the options page, click “I can’t make it” located at the bottom of the page for a refund.
- PLEASE NOTE: Funds that are refunded can only be returned back to the card used to make the purchase due to banking regulations. Refunds will be processed in the order they are received by Tixel and Eventbrite.
The deadline to request a refund is January 31, 2020, after the deadline all tickets will be deferred to 2022.
WHAT ARE MY OPTIONS?
There are three options for your Beale Street Music Festival ticket. You can request a full refund, defer your ticket to the 2022 Beale Street Music Festival (scheduled for April 29 - May 1, 2022) and lock in 2020 prices or donate the funds used to purchase your pass to Memphis in May International Festival, a 501-C(3) not-for-profit, community-based organization. It’s tax deductible.
HOW LONG WILL IT TAKE TO RECEIVE MY REFUND?
Refunds are processed by our ticketing partner, Eventbrite, and will begin appearing on your credit/debit card account the week of January 11 due to the processing timeline required (10-12 business days). The funds are sent to the original purchaser’s payment account. If you bought a ticket from anywhere other than the Beale Street Music Festival event page or Eventbrite.com (such as from a third-party or a friend, etc.), the funds were returned to the original purchaser. If you fall into that category, contact the person or third party to work out the transfer of funds.
WHERE WILL THE FUNDS GO WHEN THE PAYMENT IS PROCESSED?
The funds will be returned to the account or card used at the time of purchase due to banking regulations. If you used a credit card that is no longer in use, please contact the credit card company to receive your funds.
WHAT IF THE CARD I USED IS NO LONGER VALID (EXPIRED, REPORTED LOST OR STOLEN)?
This is not as uncommon as you may think. The credit card companies and banks know how to track you down and transfer the credit to your current account. If you no longer have access to the card that was used to make the purchase, you should contact the bank that issued your card and let them know a credit for you has been sent to that account. Then ask them to forward the funds to you. Try the number on the back of the card first (if you still have it), otherwise call your bank’s customer service number.
I HAVE NOT SEEN THE CREDIT ON MY ACCOUNT YET.
Sometimes we don't remember which cards we used to purchase our tickets and it happens a lot. Please check all your credit cards that you normally use, chances are it’s on the one you didn’t check. We expect funds to begin appearing the week of January 11th.
IF I HAVE QUESTIONS, WHO DO I CONTACT?
You can send an email to marketing [at] memphisinmay [dot] org if you encounter a question not answered above.
General BSMF Information
WILL LOCKERS BE AVAILABLE?
Keep yourself light on your feet and your phone charged by using one of our lockers to stow your personal items. We provide safe, secure, and easy storage with all-day access so you can come and go to your locker at any time! Click here to reserve your locker now.
WHAT AGES ARE ALLOWED TO ATTEND BEALE STREET MUSIC FESTIVAL?
All ages are welcome at Beale Street Music Festival, however there is no age-based discount available. All patrons must have a ticket to enter regardless of age and must pay the same ticket price.
ARE CAMERAS ALLOWED?
For the convenience of festival goers, cameras are not allowed with the exception of cell phone devices and non-professional flash/still cameras. Cameras are allowed for credentialed media with photography passes.
CAN I LEAVE AND RE-ENTER THE PARK?
Festival guests may exit and re-enter once per day. BEFORE YOU LEAVE THE PARK, exchange your ticket for a re-entry ticket and have your hand stamped. You'll see the signs around the entry points. You have to be back in the park two hours before the gates close (10:30 pm Friday and Saturday; 8:30 pm on Sunday).
DO I NEED CASH?
Most purchases can be made with cash or credit. ATMs are available at the park for your convenience.
WHERE CAN I STAY IF I'M TRAVELING INTO MEMPHIS FOR BSMF?
Finding your way to Memphis and your way around the festival grounds is easy. Beale Street Music Festival takes place in downtown Memphis, Tennessee in Tom Lee Park a 33-acre park on the banks of the Mississippi River located on Riverside Drive between Beale Street and Georgia Avenue.
For lodging accommodations, directions to Memphis, parking and other transportation options, please visit the travel page.
HOW DO I GET TO BSMF ONCE IN MEMPHIS?
Take Transit: Memphis Area Transit Authority (MATA) operates bus service throughout the city, as well the Main Street, Madison and Riverfront trolley buses. Use google maps, download the TransLoc Rider app, call MATA at 901.27.MATA or go to www.matatransit.com to plan your route. Learn more about trolley bus service hours and any re-routes during the Memphis in May Festival here.
Lyft: Lyft is the official rideshare partner of Beale Street Music Festival and the best way to get to/from the festival with ease.
There are three dedicated pickup/drop-off areas across the festival footprint when you can request a ride. Stop by the Lyft Lounge at the North end to charge your phone, sit down for a few and rest in comfort as your ride arrives.
If you’ve never used Lyft before, get $5 off 2 rides your ride with promo code BSMF19
General Park Information
WHERE IS BEALE STREET MUSIC FESTIVAL LOCATED?
Beale Street Music Festival is held at Tom Lee Park, a 30-acre sprawling park on the banks of the Mississippi river in Downtown Memphis, Tennessee. Tom Lee Park is approachable by car from I-55 and I-240.
WHERE CAN I PARK?
See a map of parking garages and lots in Downtown Memphis here. You can also use MATA trolleys or walk to get to remote parking areas that may be less crowded.
WHERE IS FIRST AID LOCATED?
First Aid is located near the center of Tom Lee Park (between Poles 10 & 11) adjacent to the MIM Merch Tent. The station is staffed by medical personnel through an agreement with Medic One. Should you need emergency medical treatment, please go to the First Aid Station or contact a member of security. Personnel are not allowed to dispense medications.
WHERE IS LOST AND FOUND?
All items remaining at the end of the Music Festival are tagged in the MPD Property and Evidence room at 201 Poplar. Their number is 901-636-3550.
IS BSMF WHEELCHAIR ACCESSIBLE?
Tom Lee Park is wheelchair accessible. Please be aware that the grounds are for the most part natural terrain, so if it should rain there will be mud in some places. Memphis in May does not provide personal care, golf cart rides, or push service. We also do not rent wheelchairs. Please come prepared. Viewing areas for patrons with mobility disabilities, plus one companion, are located on stage right at all main stages and the entry ramps are accessible from the sidewalk. The platforms have limited capacity and are available on a first-come, first-served basis. To provide unobstructed lines of sight to the stage, patrons in the wheelchair platform area will be asked to sit during the performance and folding chairs will be available on a first-come, first serve basis. Accessible portalets are available at each of the portalet areas and are marked on the map in the event program.
ARE PETS ALLOWED?
Pets are not allowed. Service animals that are trained to assist an individual with a disability are allowed on the grounds of Tom Lee Park provided the animal does not pose a danger or threat to other service animals or patrons. Owners of service animals are responsible for the animal’s personal care. For entry into the events with a service animal, please bring your certificate and place the service animal in the appropriate vest to identify the animal. Service animals must be under the control of their owners at all times and must be on a leash at all times.
FOR YOUR SAFETY
- If Tom Lee Park reaches capacity, for the sake of crowd safety and enjoyment, Memphis in May International Festival, Inc. reserves the right to refuse admission unless a patron has a ticket purchased in advance.
- All bags are subject to inspection.
- Photo I.D.'s are required for all alcohol purchases.
- Memphis in May International Festival, Inc. and its employees, officers and sponsors assume no liability for injury sustained by ticket holders at this event.
- Memphis in May International Festival, Inc. reserves the right to refuse admission or to eject any person violating rules; local, state and federal laws; or whose conduct is deemed illegal, disorderly, dangerous or offensive.
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